
Hosting, Maintenance & Support
All web sites require some type of support & maintenance.
The level of the support required should take into account your organisations specific requirements. Site support & maintenance will differ depending on the type of site you have and your in-house resources.
HYM can help identify and supply the right level of site support & maintenance for your organisation. Our basic site maintenance & support includes:
- Site monitoring - Checking for broken links, corrupted files etc...
- Small amends - Making changes to existing pages.
- Phone support - Telephone support for technical and web site queries.
- Additional support & maintenance can be added to a basic agreement to create a tailored service suitable to your specific requirements.
Commercial Stability HYM teamed up with one of the UK's leading hosting companies early in 2000, and has been providing our clients state of the art hosting packages well before the technology became available here in Australia. HYM continues this partnership with Donhost a relationship which provides our customers with the best hosting facilities available.
Everyone says they are "Putting Customers First" and why wouldn't they? Customers are the lifeblood of any enterprise. At HYM, we're no different - except that we go that bit further; we try harder to ensure that our customers get more than they expected.
Exceptional Customer Service HYM gives our customers access to our Online support desk which enables our customers to indicate maintenance and updates for their web site. What's more, our friendly, devoted team will tailor their response to your level of technical expertise so whatever your level of knowledge, you'll find we speak your language.
Unique Products & Technology Our hosting platform, developed by Donhost is the fastest, most reliable, featured packed and economical hosting solution available. As a HYM customer, you benefit from our unique control panel, which offers management of all aspects of your account at the touch of a button and empowers you with new more efficient ways to achieve your objectives.
Security Multiple layers of firewalls, network traffic filtering, virus scanning and intrusion detection systems, coupled with a strictly enforced security update policy and constant attention to developing security threats provides protection from external attackers. Employee screening and in-house customer segregation technology keeps your data safe from inappropriate use by staff and from other customers. Based in the UK the servers are equipped with solid physical security and high tech access control, surveillance and intruder detection systems.
Reliability Our commitment to using premium quality equipment and building resilience into our solutions, coupled with our expert technical knowledge and experience means you can be confident that your business critical web site is always online. We consistently achieve 100% availability month in month out and our reputation for reliability is emphasised by customer testimonials and industry forum comments.
Performance With HYM you can be sure that the access to and performance of your site will be lightning fast, our network has phenomenal capacity whilst our systems are exquisitely tuned for top performance by our knowledgeable technicians. The independent webperf.net performance benchmark recently ranked our partner Pipex 2nd fastest out of 279 hosts rated.
So be assured that HYM is looking after you sourcing world best technology.
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